Contact Us

How to reach us

Live chat is open 24/7 and is the quickest way to reach us. You will find it on the site, whether or not you are signed in.

You can also e-mail support@casinobilucky.co.uk at any time. We reply to the address registered on your account.

What to have ready when you write

These details let us look into your case without having to write back for more information:

• Your username or the e-mail address on your account
• The game, bonus or transaction involved
• The date and time it happened, with your time zone
• Any error message or screenshot you have

Questions we help with

Most messages we handle fall into four areas:

• Account and verification - opening or closing an account, changing your details, document checks
• Deposits and withdrawals - payment methods, pending payouts and the limits shown in the cashier
• Bonuses - terms, wagering progress and credits that have not appeared
• Technical issues - games that will not load, disconnections and display faults

You must be 18 or over to play. Deposit limits, time-outs and self-exclusion are available in your account, and free confidential support is offered by GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If you want a matter treated as a complaint, e-mail support@casinobilucky.co.uk with Complaint in the subject line and set out what happened.

We acknowledge your complaint in writing, check the account, game and payment records behind it, and reply once that check is complete. If our final answer does not settle the matter, we will explain what further steps are open to you.