Bonus Terms and Conditions

How these bonus terms apply

These Bonus Terms and Conditions apply to every bonus, free spin offer, cashback, prize draw and loyalty reward we make available to players in the United Kingdom. They sit alongside our general Terms and Conditions and our Privacy Policy, and they form part of the agreement between you and us for your account with us.

Individual promotions carry their own published rules, which state the qualifying deposit, the wagering requirement, the eligible games and the period in which the bonus must be used. Those rules apply in addition to the terms on this page. By opting in to a promotion or accepting a bonus, you accept both.

If more than one set of terms covers the same point, we apply them in this order:

1. The rules published with the individual promotion take priority.
2. These Bonus Terms and Conditions apply next.
3. Our general Terms and Conditions apply last.

Who can claim a bonus

Each promotion states who it is for. Unless the promotion says otherwise, you can claim a bonus if all of the following are true at the time you claim it:

• You are 18 or over and resident in the United Kingdom.
• Your account is open, held in your own name, and not subject to a time-out, self-exclusion or closure request.
• You have completed any identity and address checks we have asked you for.
• You have not already claimed the same promotion, and the published rules of that promotion do not exclude you from it.
• You have met the qualifying conditions, such as the minimum deposit shown in the cashier or the number of qualifying bets stated in the promotion.
• You have funded your account with a payment method that is eligible for the promotion, as set out in the cashier.

Opting in and using a bonus code

Some promotions are credited automatically; others need you to opt in, or to enter a bonus code at the point of deposit. If the code or opt-in step is missed, the bonus cannot normally be added afterwards, because the qualifying deposit has already been processed as ordinary cash. Please double-check the promotion page before you deposit if you are not sure which applies.

One bonus per person, household and device

Unless a promotion says otherwise, a welcome or sign-up offer may be claimed once per person, household, address, payment method, device and internet connection. Only one active bonus can run on your account at a time; a further bonus is credited only once the active one has been fully wagered, has expired or has been given up.

Wagering requirements and qualifying play

A wagering requirement is the total amount you need to stake before bonus funds, or winnings derived from them, can be withdrawn. The requirement, the games it applies to and the time allowed are shown with each promotion and tracked in your account.

In practice, a bonus moves through these stages:

1. The bonus is credited to your account as a bonus balance, shown separately from your cash balance.
2. Eligible bets reduce the outstanding wagering requirement by the amount stated in the promotion.
3. Once the requirement is met in full, the remaining bonus balance is converted to cash, subject to any cap on winnings.
4. If the requirement is not met before the bonus expires, the bonus and any winnings still attached to it are removed.

While a wagering requirement is outstanding, a maximum stake per spin, round or hand applies. The limit is shown with the promotion and in your account. Bets above it may not count towards the requirement, and repeated breaches may lead to the bonus and the winnings from it being removed.

Where you hold both cash and bonus funds, your cash balance is normally used first and the bonus balance afterwards, unless the promotion states a different order. Withdrawing cash while a bonus is active may mean you give up the bonus and any winnings still tied to it; the cashier will tell you before the withdrawal is confirmed.

Free spins, bonus funds and withdrawals

Free spins are played on the games named in the promotion at a fixed stake value set by us. Winnings from free spins are credited either as cash or as a bonus balance with a wagering requirement, as the promotion states.

• Bonus funds themselves cannot be withdrawn. Only cash, including converted bonus funds, can be paid out.
• A cap on the amount that can be converted or withdrawn from a bonus may apply, as stated in the promotion. Anything above the cap is removed when the bonus converts.
• Free spins and bonus funds expire on the date and at the time shown in your account, and unused spins are removed at expiry.
• You can give up a bonus at any time in your account or by asking our support team. Doing so removes the bonus balance and any winnings attached to it, and leaves your cash balance untouched.
• Withdrawals are paid to a verified payment method in your own name, and are processed once any outstanding identity checks are complete.

If a game, promotion or bonus balance shows an obvious error, including a misprice, a duplicate credit or a result that could not have occurred in normal play, we may correct the balance and void the affected bets. We will explain any correction we make to your account.

Fair play and when we may withdraw a bonus

Our promotions are intended for players taking part for entertainment. We may withhold, remove or void a bonus, the winnings from it, or both, and may close the account, where we reasonably believe that any of the following has happened:

• More than one account has been opened or used by the same person, household or group acting together to claim the same offer.
• False, incomplete or out-of-date registration details have been given, or identity checks cannot be completed.
• Play has been structured mainly to clear a wagering requirement with little risk, for example through low-margin or outcome-covering betting patterns.
• Stakes above the maximum bet allowed during wagering have been placed repeatedly.
• Payment methods not held in your own name have been used, or deposits have been reversed or charged back.
• A promotion, a software fault or a pricing error has been exploited, or the terms on this page have otherwise been breached.

Where we take any of these steps, your own deposited funds remain yours and can be withdrawn, subject to the checks that apply to all withdrawals. We may also decide, at our discretion, that a particular account or group of accounts is no longer eligible for promotions, and we will tell you if that applies to you.

We may add, change, suspend or end a promotion at any time. Where a change affects a bonus already credited to your account, we will honour the terms that applied when you claimed it, unless the change is needed to correct an error or to meet a legal or regulatory obligation.

Safer gambling and how to reach us

Promotions should never be a reason to spend more than you had planned. You can set deposit, loss and session limits, take a time-out or self-exclude at any time using the safer gambling tools in your account. If you self-exclude or take a time-out, we will stop sending you promotional messages and you will not be able to claim bonuses for the period you have chosen.

• GambleAware and GamCare offer free, confidential information and support.
• The National Gambling Helpline is available to talk through gambling concerns.
• GamStop lets you block yourself from all gambling sites licensed in Great Britain with a single request.

If you have a question about a bonus, or you think a promotion has been applied incorrectly to your account, contact our support team by live chat on site or by e-mail at support@casinobilucky.co.uk. Please include your username and the name of the promotion. Complaints are looked into under the procedure set out in our general Terms and Conditions.